Claims & Returns
How can I return my toy?
LUST SINS offers an unprecedented 2-year warranty on all rechargeable and battery-powered items purchased through LUST SINS directly or any Authorized Re-Seller. Unauthorized dealers include eBay. We cannot guarantee that sellers on these platforms carry genuine, new LUST SINS products and are therefore unable to honor the warranty for items purchased through these outlets.
Please note that due to the nature of our products, claims are valid to cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product. Contact us for more information.
• LUST SINS does not accept returns, as items cannot be resold due to health considerations. Unauthorized returns will incur a 20% processing fee.
• LUST SINS does not offer a satisfaction guarantee. Please contact us prior to ordering for assistance selecting the perfect toy for your needs.
• Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier.
No registration is needed to activate a LUST SINS product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. One time replacement per customer.
Please read the section "First Aid" in the FAQs before getting in touch about replacing your toy, the issue may be easily resolved.
WARNING: The use of oils and creams with LUST SINS toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a LUST SINStoy, or you will run the risk of voiding your warranty.
USA WARRANTY REPLACEMENT
First contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location.
If the store refuses to replace the product directly, please send a claim to LUST SINS via email to: email@example.com. Your email must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue. It may take 5 to 10 business days to process your warranty claim. Thank you for your patience.
CANADIAN WARRANTY REPLACEMENT
Consumers who need a replacement product in Canada must contact the retail store directly. If the retail store is unable to replace a toy at their location, its sales associate must provide consumers with a contact for their LUST SINS Canadian distribution center. Distribution centers in Canada handle defective claims and returns locally.
I didn't buy the product at LUST SINS. Can I return it anyway?
LUST SINS will honor warranty claims for any toy purchased through authorized retailers. However, no refunds can be made for purchases not with FUN FACTORY directly.
Products purchased through Walgreens and Drugstore.com will be replaced by the respective merchant directly, please contact merchant customer support for assistance.
At this time, unauthorized re-sellers include all eBay stores and merchants. We cannot guarantee that these resellers carry genuine or new LUST SINS products and are therefore unable to honor the warranty for items purchased through these outlets.
How long is the warranty on my toy?
Every motorized LUST SINS toy comes with a 2 year warranty from date of purchase, redeemable with the submission of a sales receipt or proof of purchase. No product registration is required.
I don't have the invoice any longer. Can I still return it?
Without proof of purchase (invoice, sales slip, bank account reference etc.) from an authorized retailer you cannot replace or return your toy. It's really important to keep your receipts.